Services: Keyholding & Alarm Response
Client: Southwater Infant Academy
Background
Southwater Infant Academy is located in Southwater, West Sussex and provides education to 290+ pupils aged 4 - 7. The academy features 12 classrooms, including modular learning spaces and pod, two large playgrounds and a sports hall.
The academy has a state-of-the-art security and fire alarm in place and has previously monitored activations both independently and through another third-party provider. However, having battled with continual price increases which compromised the academy’s annual budget with their previous supplier, the team at Delta Security Management hit jackpot when they launched their School Protection Service, and sent an information leaflet to introduce the services offered.
Our CEO, David Graffham provided a quick and rapid response to the academy’s enquiry and promptly visited to quote for a Keyholding & Alarm Response service. This included a price promise to guarantee that similar issues would not arise once the service commenced.
Southwater Infant Academy joined Delta Security Management in April 2021, with Delta providing a Keyholding & Alarm Response services, including the following:
Plus, any additional ad-hoc security requirements.
Situation
During our initial discussion, we ascertained the security requirements for Southwater Infant Academy, and understood that, whilst security is vital, it was also important to contract a provider who is large enough to deliver service expectations, but also small enough to care about specific requirements such as administration and invoicing.
Whilst the academy resides in an affluent area with a low crime rate, we understood that shutting the premises due to a security incident would be catastrophic for the pupils’ educational needs, especially when they have been disrupted on numerous occasions over the past 12 months. We made it our priority to provide proof of our service delivery plan and duty of care towards the pupils, staff, and vital assets in order to secure the service.
Geoff, Premises Officer said:
“We do not have the physical manpower or time to attend alarm activations, nor do we want to put the ownership on our staff to potentially put themselves at risk. It’s important for both our pupils and staff that we place our trust in the experts, and Delta Security Management has given us nothing but confidence in the service they provide through quick and informative responses. We couldn’t ask for anything more’.
If you are looking at outsourcing your security requirements, get in touch with the team today for a no-obligation quote at info@deltasm.co.uk
